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Ask a new question. We are testing teams and are not able to make Ip video calls or chat with desktop client. Web client works fine. Settings for Allow ipvideo and chat are on. As far as I can tell. Desktop client says disabled by administrator. From your description, may I know whether your ip video call is with external or people inside of your organization? I did some tests on my side by clicking the audio call button on the right corner and I can call someone successfully.

Given this situation, may I know you are calling in one-to-one chat or in a channel? Please provide us a screenshot of your Teams client version to check it further. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Thanks for the screenshots you provided. To better help you, I just need to confirm some additional questions and collect information for further analysis.

Please kindly answer the following questions:. May I know whether everyone in your organization have this problem? Do you have any special group policy in your organization?

Because it seems you can chat with David successfully according to your screenshots. I need to collect your Teams log to check if it related to Teams client. You can try right-clicking Teams icon in Windows application tray then select Get logs:. I also need to collect the related log for further investigation. To protect your privacy, I have sent you a private message to collect them.

Please click this link and provide us the files in PM. Thanks for your reply in PM. If you cannot attach the files via PM, you can upload those files to your OneDrive and share us a download link via PM.

Thanks for your information. I will consult our senior member to check the logs and investigate. This may take some time. I will come back to you in working days to let you know the outcome when I get any updates from them as soon as possible. I truly appreciate your understanding and time. Thanks for your patience and time. Given this situation, please check whether you enabled all this Ip video button in all meeting policies.

And double check if you assign the policy to the right user. For your reference:. Meanwhile, as an admin, you can also run the following cmdlets to check your whole meeting policies directly via PowerShell:. Get-CsTeamsMeetingPolicy returns all policy.

To learn more details about how to manage Skype for Business Online with Office PowerShell, you can refer to this article. Besides, would you mind providing the answers to the above questions? We really need to know how many people in your organization have this problem to narrow down this problem. Your understanding and cooperation are highly appreciated. Have you checked the suggestion offered by Sylvie?

If there is any updates, please feel free to share with us for further assistance. In general, if you didn't make any modification on Teams policy, there will be seven kinds of policies like below after you run the command line offered by Sylvie.

Therefore, your issue may be related to Teams policy, then please offer me the screenshot like below for further analysis:. Choose where you want to search below Search Search the Community. Search the community and support articles Microsoft Teams Teams for business Search Community member. Thank you. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question 0. Report abuse. Details required :. Cancel Submit. Previous Next. Hello mcloutiernecc, From your description, may I know whether your ip video call is with external or people inside of your organization?

Meanwhile, to better help you, I need to confirm the following questions: 1. Best Regards, Sylvie. How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site. In reply to mcloutiernecc's post on December 11, Hello mcloutiernecc, Thanks for the screenshots you provided. Please kindly answer the following questions: 1. Is your camera a built-in device or an external device? You can try right-clicking Teams icon in Windows application tray then select Get logs: 5.

Hello mcloutiernecc, Thanks for your reply in PM. Here are the uploads you asked for. In reply to mcloutiernecc's post on December 13, Hello mcloutiernecc, Thanks for your information. Hello mcloutiernecc, Thanks for your patience and time. Hello mcloutiernecc, Have you checked the suggestion offered by Sylvie? Best Regards, Betty. I ran the command and came back only one policy and its' the alloff policy Thank mark. In reply to mcloutiernecc's post on December 21, Hi Mcloutiernecc, Thanks for your feedback.

Therefore, your issue may be related to Teams policy, then please offer me the screenshot like below for further analysis: Best Regards, Betty. This site in other languages x.